We'd Love to Hear from You

At Consupere, your satisfaction — and the happiness of your pets — is our top priority. Whether you have a question about an order, need help choosing the right product, or simply want to share a photo of your furry friend, our team is always here and happy to help.

Get in Touch

We aim to respond to all inquiries within 24–48 business hours. Please don't hesitate to reach out through any of the following channels:

• 📧 Email: support@consupere.com
• 💬 Live Chat: Available on our website during business hours
• 🕑 Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (HKT)

Frequently Asked Questions

Before reaching out, you may find a quick answer in our FAQ page. We've covered the most common questions about orders, shipping, returns, sizing, and more.

Order Support

If you need help with an existing order, please have the following information ready when you contact us:

• Your order number (found in your confirmation email)
• The email address used to place the order
• A brief description of your inquiry

This helps us locate your order quickly and provide you with the fastest possible assistance.

Product Questions

Not sure which size to choose for your pet? Wondering about materials or care instructions? Our team of pet-loving experts is happy to guide you to the perfect product. We know our collection inside and out, and we genuinely enjoy helping you find exactly what your pet needs.

Share Your Pet's Story

We absolutely love seeing our products in action! If your pet is rocking a Consupere outfit or snuggling in one of our beds, share a photo with us. Your pet might just be featured on our social media — because every pet deserves their moment in the spotlight.

Thank you for being part of the Consupere family. We look forward to hearing from you!

— The Consupere Team